Email and Chat Team Manager

Verified

$7/hr

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Outline

Looking for Full-Time work (9 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Data Analyst | Email Management | Chat Support | Quality Analyst

Skills & Experience

Skills

Office and Administration > Data analysis 5-10 Years

Good communication skills 10+ Years

Office and Administration > Microsoft 365 10+ Years

Experience highlights

Team Manager | Quality Analyst

Conectys Philippines · September/2020 – Present

Led and coached a team of agents, consistently driving
improvements in productivity, quality, and attendance
metrics
Managed scheduling, leave planning, and real-time
staffing to ensure SLA compliance and optimal coverage
Identified performance gaps through data analysis and
implemented corrective action plans and coaching
strategies

Technical Support Representative | Customer Service

Concentrix Philippines · March/2013 – Present

Answered calls for business class technical issues relating
to network configurations, internet, phone, and cable
service.

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