Reliable and Savvy Appointment Setter

Verified

$8/hr

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Outline

Looking for Full-Time work (9 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer Service Specialist and tech-savvy multitasker who turns complex client inquiries into seamless, high-impact experiences. In a short span, I a

Skills & Experience

Skills

Google ( Docs, Sheet, Slides, Forms, Meet), Microsoft Office (Word, Excel, Presentation), Canva, Capcut 2-5 Years

Zoho CRM 1-2 Years

Customer / Technical Support 5-10 Years

Hubspot | CRM Management 2-5 Years

ChatGPT, Claude 2-5 Years

Experience highlights

Customer Success Team Leader

Easy Wedding | Wedding Planners & Guide · September/2023 – Present

Managed daily operations, customer success, lead management, and team performance.
Oversaw CRM pipelines, appointment scheduling, KPI tracking, and quality assurance while
supporting hiring, onboarding, and training. Improved processes to boost efficiency,
customer experience, and online reputation through review-generation initiatives.

Technical Support Specialist Tier II

Teletech · June/2021 – Present

Provided Tier 2 technical support by resolving complex issues related to network
connectivity, devices, accounts, and service configurations. Assisted customers with billing,
payment arrangements, and service plans while consistently meeting performance targets
and delivering a positive customer experience.

Front Office and Reservation Associate | ESL Teacher

Boracay Coco English Resort and Academy · January/2019 – Present

Performed dual roles in a hotel and English language school, overseeing reservations, OTA
management, guest services, and administrative tasks while teaching English to Korean
students with varying learning needs.

Front Office and Reservation Associate

Boracay Amor · December/2019 – Present

Managed OTA platforms (Airbnb, Booking. com, and Agoda), ensuring accurate inventory,
smooth reservation coordination, and maximum occupancy. Prepared operational reports,
managed social media, and trained front desk staff to deliver excellent guest service.

Executive Assistant

Metropolitan Doctors Medical Clinic · January/2018 – Present

Managed HR and finance administrative tasks, including processing employee benefits,
preparing reports, auditing supplier records, coordinating vendor payments, and maintaining
accurate documentation for daily operations.
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