Customer Service Support

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Customer Service Agent with 10+ years' experience in the BPO industry. Proven track record of providing excellent customer experience.

Experienced in handling a wide variety of accounts. Handled cold calling for gas and electricity provider (UK account), doors and windows (CA account), customer service for seasonal accounts (sports subscription/ flower arrangements - UK/AUS account), dating site (US account). Customer service of one of the largest mobile network provider (US account), mortgage (UK account) and currently a customer service of one of the largest privately held companies (US account).

Skills & Experience

Skills

• Ability to work independently and/or as part of a team • Strong Customer Focus • Competitive • Self Motivated • Strong Work Ethic 10+ Years

Office and Administration > Quality Assurance 5-10 Years

10+ Years

Team Leadership 5-10 Years

Communication 10+ Years

Mentoring 2-5 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 5-10 Years

Performance Management 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 10+ Years

- Customer Service & Support 10+ Years

*Administrative Support - 5-10 Years

Experience highlights

Customer Service Support

Northern Lights Technology Development · January/2021 – /

Answering calls for B2B orders, checking order status, coordinating with warehouse/plant/vendor teams, and providing back office support for seasonal projects.

Customer Service Support / Subject Matter Expert

First Source Limited · January/2017 – Present

Handled customer calls, complaints, and payments. As SME, mentored OJT colleagues, conducted quality assurance, calibrations, and coached team performance improvements.

Customer Service Support / Subject Matter Expert

Sykes Asia Ltd · January/2013 – Present

Answered customer calls and resolved concerns. As SME, monitored call quality, provided coaching on improvements, and took supervisory calls for issue resolution.

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