Skills
Customer Service Representative
5-10 Years
Supervisor For Operations
2-5 Years
Communication
10+ Years
• Time Management
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
5-10 Years
Experience highlights
Operations Supervisor
Qualfon Philippines Inc.
·
October/2022
–
/
Guide customer service team to meet quality standards through coaching on communication and performance metrics tracking. Handle escalated customer issues for real-time solutions.
Customer Service Representative
Qualfon Philippines Inc.
·
October/2015
–
Present
Provided direct support for accounts, billing, and troubleshooting while maintaining high satisfaction scores. Tracked all interactions using internal software.
Fastfood Service Crew
Chowking
·
February/2015
–
Present
Assisted customers with friendly communication and collaborated with team members to maintain smooth store operations during peak hours.
