Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
- Troubleshoot advanced software, hardware, and connectivity problems.
- Install and configure IT systems and software updates.
- Support end-user training and onboarding for new tools.
- Maintain system documentation and help guides.
Skills & Experience
Skills
Experience highlights
● Auditing the agent’s credentials and sending account requests for newly hired operators.
● Testing and setting up new tools on the agent's workstation when it is available.
● Providing assistance to operators/agents who are having issues with their tools.
● Monitoring of servers and making sure that they are running properly.
● Monitoring and testing of channels, making sure that the sound quality being broadcast to the app is good.
Myphoner
● Providing information about Myphoner and instructions to customers on how to integrate their tools/software.
Tymeglobal/Hotel Expert
● Assisting agents in setting up their workstations before they start training.
● Auditing the agent’s credentials and sending account requests for newly hired operators.
● Testing and setting up new tools on the agent's workstation when
● Providing assistance and instructions on how to troubleshoot the issue with their products.
● Providing information on where customers can bring their devices for service.
● Inbound call taker (assisting customers in troubleshooting their LG appliances and setting up service for appliances)
● Submitting warranty claims for customers for repairs.
● Inbound call taker (assisting in troubleshooting of MS Office application, assisting in product installation, and processing returns)
● Outbound agent (scheduling of call-backs for installations and reminding customers about their refunds or product shipments)
● Making reports of callback cases by the end of the shift.
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