Skills
Chat/Email Support
2-5 Years
Shopify & E-commerce Support
6 Months to 1 Year
Marketing > Social Media Management > Meta Business Suite
2-5 Years
Customer Service > Payment Processing
5-10 Years
Basic Graphic Design>Canva
Less than 6 Months
Order Processing and Fulfillment
5-10 Years
Customer Support (Email, Chat, Voice)
5-10 Years
• Technical Troubleshooting
2-5 Years
Customer Support > Customer Service > Gorgias > Shopify>Social Media Management>Subscription Management
1-2 Years
Experience highlights
Customer Support & Operations Virtual Assistant
E-commerce Virtual Assistant
·
December/2025
–
Present
Managed high-volume customer inquiries via email and social media. Handled Shopify order processing, fulfillment, tracking, and refunds. Coordinated with logistics teams and conducted UGC influencer research.
Chat & Email Support Specialist
Foundever
·
July/2020
–
Present
Handled 80-100 email tickets daily and managed 3-5 live chats simultaneously. Resolved order issues, refunds, and complaints. Processed payments and disputes while coordinating with couriers.
Customer Service Support Specialist
Teleperformance
·
December/2018
–
Present
Provided Tier 2 support for VIP/Gold travel customers. Assisted with bookings, cancellations, refunds, and payment disputes. Troubleshot website and booking platform issues.
Patient Care Coordinator
Optum Global Solutions
·
August/2017
–
Present
Assisted patients with medication orders, cancellations, and tracking. Verified insurance coverage and coordinated with providers. Processed payments and handled refund disputes. Promoted within 2 months.
