Skills
Marketing > Telemarketing > Outbound Sales
2-5 Years
Office and Administration > Microsoft Excel
5-10 Years
Transaction Monitoring, Fraud Detection and Compliance
5-10 Years
Reporting & Documentation
2-5 Years
SOP Compliance
5-10 Years
Experience highlights
Assistant Supervisor - Payment Officer
Tri7 Solutions Inc
·
December/2017
–
Present
Oversaw daily payment processing and monitored team performance to ensure accuracy and efficiency. Managed escalations and prepared operational reports to support timely resolution and management decision-making.
CS E-Commerce Senior Payment Officer
Tri 7 Solutions Inc.
·
February/2017
–
Present
Provided real-time support to resolve payment processing issues and ensure KPI and SOP compliance. Managed shift handovers and supported onboarding and training to maintain smooth and continuous operations.
CS E-Commerce Payment Officer
Tri7 Solutions Inc
·
September/2014
–
Present
Processed deposits and withdrawals accurately in compliance with SOPs while performing back-office validation and documentation for audit support. Coordinated escalations with senior staff to ensure timely issue resolution.
Outbound Sales Representative
McGrath, Inc.
·
January/2012
–
Present
Conducted outbound calls to promote products and services and respond to customer inquiries. Generated and qualified leads, scheduling follow-ups to support sales conversions.
Outbound Sales Representative
Logicall, Inc.
·
September/2010
–
Present
Conducted outbound calls to promote services, handle inquiries, and address objections. Generated leads, provided accurate product information, and maintained records to support follow-up sales
