Skills
Customer Support
2-5 Years
Community Management
5-10 Years
Sales Team Manager
6 Months to 1 Year
Experience highlights
Payout Specialist
Nova Funding
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January/2024
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Present
I worked at Nova Funding for 9 months, starting as Customer Support for 3 months before being promoted to Payout Specialist for the remaining 6 months. In this role, I handled the creation of payslips for client payout requests, verified their trading status, and ensured everything was accurate before submitting them for payout approval.
Customer Service Representative
Nova Funding
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September/2023
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Present
I manage all client support for evaluations and funded accounts, including addressing inquiries, troubleshooting issues, and guiding clients on account performance and optimization.
Discord Moderator
Elite University by Charlie Carrel
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December/2023
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Present
I worked for 7 months as a Discord moderator for this poker education company. My role involved managing their Discord server, WhatsApp, and Jivo live chat to address and resolve any client concerns.
Customer Support
The Forex Academy
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June/2023
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Present
In my role at The Forex Academy, I manage client concerns related to their trading accounts through Sleekflow. This includes addressing issues with account setup, troubleshooting technical problems, providing guidance on using trading platforms, and offering personalized support to ensure a smooth trading experience for every client. Additionally, I assist clients with navigating the academy’s educational resources, ensuring they have the knowledge they need to succeed in Forex trading.
Client Relationship Manager
FBSmash
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February/2022
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Present
I assist clients in purchasing various digital products, such as proxies, Facebook accounts, Facebook pages, and Business Managers. All transactions and client interactions are handled efficiently through Teletype.
