E-Commerce Operations & Fraud Specialist | Trust & Safety | Seller Onboarding

Verified

$8/hr

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Outline

Looking for Part-Time work (8 hours/day) at $8/hour

Postgraduate Degree

English proficiency Conversational

Professional Summary

Specialized E-Commerce Operations & Trust & Safety Specialist with proven experience in seller onboarding, fraud prevention, and queue management. I help online shopping platforms and marketplaces protect their revenue, maintain platform integrity, and deliver seamless seller experiences.

Core Expertise:

Seller Onboarding: Guiding new sellers through verification, policy orientation, and setup.

Fraud Detection & Compliance: Conducting thorough checks to identify repeated abusers, campaign fraud, and fake accounts.

Ticket Triage & Desk Management: Efficiently categorizing, prioritizing, and routing support tickets (refunds, order issues, seller concerns, giveaway disputes, and policy violations).

Client & Process Management: Leading operational updates with clients to refine onboarding flows and improve response times.

Technical Tools: Zendesk, Salesforce, Shopify, Slack, Google Workspace.

Ready to streamline your marketplace operations and protect your pla

Skills & Experience

Skills

Support Ticket Triage 1-2 Years

Trust & Safety Associate 1-2 Years

Microsoft word 1-2 Years

E-commerce Operations 1-2 Years

Risk Management 1-2 Years

Google Docs 1-2 Years

Onboarding and offboarding 2-5 Years

Subject matter Expert (SME) Less than 6 Months

BACK OFFICE OPERATIONS 1-2 Years

Customer Support Operations 2-5 Years

Experience highlights

E-Commerce Operation Support

Whatnot · January/2025 – Present

Provided support for e-commerce operations

Subject Matter Expert - E-Commerce Operation Trust & Risk

Whatnot · January/2025 – Present

Served as SME for e-commerce operations focusing on trust and risk management

Back Office Customer Service Associate

Tech Mahindra · January/2022 – Present

Handled back office operations and customer service support tasks

Customer Service Representative

Teleperformance · January/2021 – Present

Provided customer service support as a CSR representative

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