Skills
Customer Support
6 Months to 1 Year
Office and Administration > Data Entry
1-2 Years
Office and Administration > Microsoft 365
2-5 Years
Leadership experience, collaborative, problem-solving
2-5 Years
Experience highlights
Technical Support Representative
Valor Global
·
August/2024
–
Present
Handling incoming customer calls as a technical
support regarding on their home security (ADT).
Acknowledging their issues regarding on their
system. Walking them through on how to fix the
problem regarding on their device.
Customer Service Representative
WNS Global Services
·
September/2023
–
Present
Handling incoming customer calls, providing
support, resolving issues, and ensuring customer
satisfaction. Assisting customers with technical
problems or product inquiries, guiding them
through solutions or escalating to technical support
if necessary.
Administrative Staff Intern
New Nemar Development Corporation
·
February/2023
–
Present
Engaging with customers to understand their
needs, provide information about products or
services, and assist them in making purchasing
decisions. Making ledgers, making financing documents
responding on online inquiries
Lead Generation VA Data Entry
US Client
·
March/2018
–
Present
Performed data entry management by gathering
information from different auto retail companies
and systematically encoding the details into our
database using Excel. Ensured accuracy,
completeness, and proper organization of records
to support smooth reporting and operations.