Skills
Communication skills, Hard working, Flexible, Adaptable
5-10 Years
Customer Support > Active Listening > Problem Solving > Trustworthy
5-10 Years
Experience highlights
Licensed Financial Advisor
Sunlife of Canada (Philippines)
·
June/2022
–
Present
Financial Advisor experienced in risk mitigation, protection planning, and tailored investment strategies. Skilled at simplifying complex financial products, building long-term client relationships, and ensuring compliance through accurate records and seamless service.
Customer Solutions Officer
Citigroup Business Process Solutions
·
August/2020
–
Present
Experienced Customer Support Professional with a background at Citi, skilled in handling diverse client inquiries and delivering tailored solutions. Consistently achieved high-resolution rates, boosted customer satisfaction, and ensured compliance while providing world-class service through phone and digital banking support.
Customer Service Representative
Concentrix
·
July/2018
–
Present
Customer Support Specialist at Cigna with a track record of boosting repeat orders by 15% and achieving 92% customer satisfaction through fast, empathetic issue resolution.
Customer Service Representative
Alorica Teleservices Inc.
·
January/1990
–
Present
Technical Support Specialist skilled in troubleshooting and issue resolution, reducing repeat calls by 18% and improving first-call resolution rates by 10% through customer behavior insights.
Customer Service Representative
SPI CRM Inc.
·
January/1990
–
Present
Customer Support Rep promoted to Quality Assurance Analyst after consistently earning 95%+ call quality scores; boosted upsell conversions by 10% while handling 80+ daily interactions
