customer service/ sales

Verified

$3/hr

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Outline

Looking for Freelance work (8 hours/day) at $3/hour

Associate Degree

English proficiency Conversational

Professional Summary

I have 2 years of experience in customer service and sales. I'm reliable, a fast learner, and comfortable with chat, email, and phone support.

Skills & Experience

Skills

teamwork, multitasking, problem solving, adaptability, communication skills and work knowledge 2-5 Years

Customer Support > Active Listening problem solving, 2-5 Years

Proficient in using basic computer applications (Microsoft Office, Google Workspace) 2-5 Years

Customer Support > Sales Support > Account Retention 1-2 Years

CRM Tools (e.g.,, Salesforce) 2-5 Years

Experience highlights

Cold Calling Sales Representative (seasonal

Homeaglow · December/2024 – /

January 2025 – June 2025

Conducted 90–100 cold calls per day to generate leads and promote Homeaglow’s home cleaning services
Explained service packages and membership plans to potential clients clearly and persuasively
Scheduled appointments and entered client data into CRM systems with accuracy
Handled objections, answered common customer inquiries, and followed up on warm leads
Maintained organized call logs and lead statuses for performance tracking and

Loyalty Representative for Canadian Telco

Quantrics Enterprise · October/2023 – Present

Encourage Customers to Keep the Services, Suspend, Cancel, Reconnection, Give Discounts, Automatic, Scheduled or One Time Payment, Change Plans, Renewal of
Contract, Organize, Bill Details, Adjustments & Explanation, Basic Troubleshooting, Upgrade, Downgrade, Cross Sell, Transfer

Sales Representative – Travel account

Concentrix · March/2021 – Present

Helped customers book, change, or cancel United Airlines flights.
Answered inquiries about flight schedules, ticket prices, policies, and travel requirements.
Assisted with seat selection, baggage concerns, and special service requests.
Offered flight upgrades and additional services when available.
Ensured all bookings complied with airline guidelines and procedures.
Handled both inbound and outbound calls professionally and efficiently.

Customer service representative

Sitel Philippines · August/2020 – Present

Help customers with their complaints, questions, and concerns by giving clear and timely information about products and services.
Talk to customers in a friendly way and do your best to make them happy and satisfied.
Keep clear and complete records of customer calls, update accounts, and file needed documents
Follow company rules and communication guidelines to keep service consistent.

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