Skills
Communication Skills
10+ Years
Administrative Support
5-10 Years
Email Support
5-10 Years
Customer Service Representative
5-10 Years
Technical Support (Basic Troubleshooting)
2-5 Years
Experience highlights
FM Central Admin
SMM PteLtd
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August/2018
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From Aug 2018-Aug 2020 only: Prepared minutes of the meeting for internal weekly and external monthly meetings. Assigned work requests routed to FM Central System for school maintenance and projects. Created file systems for all relevant data needed. Did System User administration and training for all users including troubleshooting, account setup and maintenance. Monitored work requests for completion. Handled hotline calls related to the system. Ad hoc office admin tasks.
Data Researcher/Telesales
Go Virtual Assistants Inc
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May/2018
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From May 2018-Aug 2018 (I can't save changes if I don't select I currently work here): List building and lead generation activities. Updating database using web and phone research for accuracy. Coordinate all aspects of events for marketing and professional meetings by calling prospect and confirmed clients.
Corporate Sales Support Executive
StarHub Ltd
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October/2010
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From Oct 2010-Feb 2017: Pre-sales & after sales email support for new & existing corporate clients. Managed correspondence between Account Managers & corporate clients via emails & calls. Processed forms required for sales orders, documentation & reports. Created sales & quotation via SalesForce. Did close monitoring of orders & delivery status. Did modification & activation of mobile service requests as after sales support. Worked w/ notable clients like Rolls-Royce, Marina Bay Sands, and more.
Level 2 Customer Care Representative
Convergys Phils. Inc.
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August/2007
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From Aug 2007-Aug 2010: Customer support via inbound calls handling billing and sales inquiries. Basic troubleshooting of phone/system issues. Processing of customer orders, payments and resolving billing disputes. Active selling of products and services when appropriate. Part of the mentoring program as mentor to new representatives.
Customer Service/Tech Support Representative
Sykes Asia Inc.
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April/2004
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From Apr 2004-Mar 2007: Inbound call support handling billing transactions and technical troubleshooting. Handles registration, setup and installation of network connection for Windows and Macintosh computers including basic routers when appropriate. Does follow up callbacks to ensure customer needs and expectations are met.
