Skills
Customer Support > Sales Support > Lead Generation
2-5 Years
Marketing > Social Media Management
1-2 Years
Virtual Assistance
2-5 Years
Customer Support > Customer Service > Fraud detection, Sales
1-2 Years
Experience highlights
Quality Assurance Associate
PEAK SUPPORT January 4, 2021 – March 2025
·
January/2024
–
Present
Monitored customer interactions to ensure quality standards, conducted performance assessments, provided feedback, and utilized data to enhance processes and improve satisfaction.
Directv Technical Support Specialist
Directv Tech PPLAN-IQOR Phil (September 2, 2019 to January 4, 2021)
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May/2019
–
Present
Provided technical support for Directv services, troubleshooting issues, offering solutions, and ensuring customer satisfaction. Resolved inquiries and guided users effectively.
Account Desk Specialist
IBEX Global (RC1, ISM, DirecTV, Mobility)May 11, 2016 – August 23, 2019
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May/2016
–
Present
Resolved customer complaints by identifying the issue, providing solutions, and delivering prompt adjustments. Followed up to ensure satisfaction and complete issue resolution.
Associate
Teleperformance Philippines (Davao City Office)(August 2015 – April 2016)
·
August/2015
–
Present
Assisted clients by identifying technical issues, providing solutions, guiding corrective steps, and recommending devices and techniques for effective problem resolution.
Team Supervisor
Team Supervisor Global Business Solutions | March 2012 – July 2015
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March/2012
–
Present
Managed telemarketers by ensuring call quality, verifying leads for better conversions, coaching for performance, and maintaining reports to optimize sales.
