Service Consultant | Technical Support Advisor

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Results-oriented support specialist with technical support and financial account resolution background.

Skills & Experience

Skills

Typing Skills 2-5 Years

Salesforce CRM 2-5 Years

Customer Service Representative > Communication > Typing skills > Computer Literate > Adaptability 2-5 Years

MS Office Application 5-10 Years

wealth and insurance management 1-2 Years

Office and Administration > Google Workspace 2-5 Years

Editing using adobe apps and canva 1-2 Years

Experienced with computer troubleshooting software 1-2 Years

Experience highlights

Service Crew

Harinawa Food Hub · January/2024 – Present

From January 2024 to February 2025
Served customers promptly and politely, ensuring accurate orders and good customer service.
Packed and prepared food items according to standard portions and presentation guidelines
Assisted with cashier duties, including processing payments, giving correct change, and managing receipts
Followed food safety and hygiene standards when handling ingredients and packaging food

Service Consultant

CGI · December/2022 – Present

Handles inquiries or concerns via email or outbound calls in relation to wealth and insurance management.
Managed administrative support tasks for client accounts, including updating internal trackers, reviewing client information, and ensuring all records were accurate and up to date.
Documented client inquiries, recurring concerns, and service insights to assist in identifying trends and contributing to process improvements.
Coordinated with internal back-office teams for client-related follow

Technical Support Advisor

Concentrix · March/2020 – Present

Provide support to customers through phone, email, chat, and BeMyEyes (BME) for issues related to Microsoft Office apps and Windows software.
Assisted customers, particularly individuals with disabilities, in troubleshooting, account & billing concerns, general computer navigation, product activation, processing Microsoft Office apps, & Windows license orders.
Evaluate concerns/requests by collecting information and researching solutions in line with established processes and identifying opportu

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