Technical Support || Customer Service Representative || Sales Support || Chat Support || Cold Caller

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Results-driven Technical Support and Sales Specialist with 9+ years of BPO experience in the U.S. telecommunications sector. Proven track record in complex technical troubleshooting, consultative selling, cold calling, and end-to-end account management. Adept at uncovering customer pain points, handling objections, and closing high-value sales while driving exceptional customer satisfaction and exceeding performance metrics.

Skills & Experience

Skills

5-10 Years

Multitasking 10+ Years

- Customer Service 10+ Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 5-10 Years

Customer Support > Chat Support >Technical Support 10+ Years

• Time Management 10+ Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 10+ Years

Communication & Active Listening 10+ Years

• Technical Troubleshooting 10+ Years

Billing & Account Resolution 5-10 Years

CRM / Ticketing Systems 5-10 Years

Experience highlights

Technical Support

iQor · January/2023 – /

Handled incoming customer inquiries regarding product setups, account features, network configurations, and initial technical troubleshooting. Reduced customer churn through de-escalation and root cause analysis.

Customer Service Representative

Concentrix · January/2021 – Present

Assisted customers with billing, account concerns, mobile plans, and service issues. Provided troubleshooting support for devices and connectivity with accurate documentation.

Customer Service Representative

Teletech · January/2016 – Present

Delivered customer support via phone, email, and chat handling billing, account management, and service concerns. Maintained professionalism and accurate documentation.

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