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Lylan Clare P.

Content Moderator | Customer Service | Patient Care Coordinator

Verified
$7/hr

Outline

Looking for Full-Time work (8 hours/day) at $7/hour

High School Diploma

English proficiency Native

Professional Summary

A professional who is self-driven. I am a team player who is very detail oriented, can effectively manage my time, and thus can work with minimal supe

Skills & Experience

Skills

Customer Support > Chat Support 1-2 Years
Customer Support > Content Moderation/Management 2-5 Years
BPO- customer service representative 2-5 Years
Patient Care Coordinator Less than 6 Months

Experience highlights

Content Moderator
Alorica Philippines · April/2021 – Present

April 2021 – August 2024

Customer Service Representative (International Hotel Reservation)
Voice
April 2021 – September 2021
Job description: Inbound customer service handling hotel reservations for clients abroad.

Acting Recruiter (Recruitment Office-Alorica)
October 2021 – November 2021
Job description: Acted as acting recruiter for a month. Primary duty is to call aspiring applicants who would like to gain a work in Alorica.

Content Moderator (One of the leading social media platform)

Patient Care Coordinator
Optum Global Solutions · October/2020 – Present
Patient Care Coordinator (International Specialty Pharmacy)
October 2020 – March 2021
Voice – Contractual basis (4 months)
Job description: Caters international patients with their specialty medication. Assist them with the refill of their medication. Send them the order and track their orders as well. Documented care plans, hospital actions and patient activities in line with the best practices.
Customer Service Associate
Tech Mahindra · March/2017 – Present

Customer Service Associate (International Retail Account)
March 2017- September 2020
Voice
Job description: Caters international customers with their online shopping, placing orders and order tracking. Built rapport with customers through courteous and professional communications.

Email Service Associate (International Retail Account)
Non-Voice
Job description: Respond customers with their online shopping, placing order and order tracking via email.

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