Skills
Accounting > Claims Processing
5-10 Years
2-5 Years
English
10+ Years
Team Collaboration
10+ Years
- Customer Service
10+ Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
10+ Years
Health Insurance
5-10 Years
Amadeus GDS
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Tagalog
10+ Years
SABRE - GDS
2-5 Years
Experience highlights
Fraud Specialist II
JPMorgan Chase & Co
·
March/2023
–
Present
Investigated disputed transactions and suspicious claims. Reviewed banking operations and ensured compliance. Processed fraud claims with expertise in Visa, Mastercard, and Discover Network transactions.
Customer Service Representative
OPTUM
·
August/2015
–
Present
Health Advisor providing insurance support for claims, billing, benefits, and eligibility. Managed prior authorizations, appeals, and patient referrals. Achieved top agent awards.
CSR/Support Desk, Escalations
Teleperformance
·
September/2013
–
Present
Handled travel reservations for Expedia, Travelocity, and Hotwire. Managed supervisor escalations and operated Amadeus and Sabre GDS systems for flights, hotels, and activities.
Customer Service Representative
Teletech
·
April/2013
–
Present
Assisted healthcare providers with patient insurance concerns for Anthem BlueCross BlueShield. Handled claims, billing, benefits, and eligibility inquiries.
