Skills
Customer service
6 Months to 1 Year
Communication
6 Months to 1 Year
can do multitasking ,computer literate
6 Months to 1 Year
Experience highlights
Process Executive
Cognizant Technology Solutions, Inc.
·
April/2023
–
Present
• Handled inbound calls to manage customer orders and coordinate deliveries efficiently
• Responded to customer inquiries, providing accurate information and resolving issues related to products, services, and delivery schedules
• Ensured high levels of customer satisfaction by delivering prompt and courteous service during every interaction
Customer Service Associate, Technical
SYKES Asia, Inc.
·
April/2021
–
Present
• Provided technical support for internet service, troubleshooting connectivity issues in real time during calls to ensure prompt resolution.
• Guided customers through troubleshooting steps and dispatched technicians when remote assistance was insufficient.
• Assisted customers with modem and internet password-related concerns, ensuring secure and functional access