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Althea Hazel L.

Customer Service Associate

Verified
$3/hr

Outline

Looking for Full-Time work (8 hours/day) at $3/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

My strengths lie in clear communication, organization, and customer-focused problem solving.

Skills & Experience

Skills

Customer service 6 Months to 1 Year
Communication 6 Months to 1 Year
can do multitasking ,computer literate 6 Months to 1 Year

Experience highlights

Process Executive
Cognizant Technology Solutions, Inc. · April/2023 – Present
• Handled inbound calls to manage customer orders and coordinate deliveries efficiently
• Responded to customer inquiries, providing accurate information and resolving issues related to products, services, and delivery schedules
• Ensured high levels of customer satisfaction by delivering prompt and courteous service during every interaction
Customer Service Associate, Technical
SYKES Asia, Inc. · April/2021 – Present
• Provided technical support for internet service, troubleshooting connectivity issues in real time during calls to ensure prompt resolution.
• Guided customers through troubleshooting steps and dispatched technicians when remote assistance was insufficient.
• Assisted customers with modem and internet password-related concerns, ensuring secure and functional access
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