Skills
Active Listening
10+ Years
Strong Verbal and written communication Skill
10+ Years
CRM software (e.g. Pipe Drive, Front, CallTools, Podio)
2-5 Years
Email Management Tolls (e.g. Gmail, Outlook)
2-5 Years
Chat Messaging platforms (e.g. Live Chat, Front)
2-5 Years
Troubleshooting, Conflict Resolution, and Analytical Thinking
5-10 Years
Empathy and Emotional Intelligence
2-5 Years
Time Management, Adaptability and Flexibility
2-5 Years
Billing, Lead Generation and Sales
2-5 Years
Experience highlights
Text/Email Specialist/Lead Generation/Billing
DebtHammer
·
November/2021
–
/
As an Email and Text Support Specialist/Billing and Lead Generation, I was responsible for providing exceptional customer support via email and text, processing billing transactions, and generating new business leads.
Responsibilities
Handled email and text support for customers
Processed billing transactions and resolved payment inquiries
Generated new business leads through research and outreach
Real Estate Cold Caller/Appointment Setter
Executive Home Offers
·
November/2020
–
Present
As a Cold Caller/Appointment Setter, I was responsible for generating new business leads and scheduling appointments for our sales team. This involved making outbound calls to potential customers, introducing our business/services, and persuading them to meet with our sales representatives.
Meat Center Custodian
Virginia Food Inc
·
September/2015
–
Present
Plant factory outlet in-charge. Responsible for sales of products for employees and walk-in customers. Handles invoices and monitors in and out of items weekly and monthly inventories. Submit daily and monthly sales report.
Online English Teacher (ESL)
Bibo Global Opportunity Inc
·
October/2014
–
Present
As an ESL Teacher, I was responsible for designing and delivering engaging English language instruction to students from diverse linguistic and cultural backgrounds. My goal was to help students develop their English language skills, build confidence, and help them overcome language barriers.
Customer/Payroll Technical Support
Stream Global Services
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October/2011
–
Present
Receive calls from customers in mainland USA; helping them find resolutions of problems encountered in processing payrolls and tax forms, using specialized software, called Quickbooks designed by Intuit. Part of the support is troubleshooting software problems that come across during the process with excellent customer service provided. Acted as "peer mentor" for newbies during their first few days of production.
Customer Service and Sales Representative for an online shopping company, Amazon, i
