Operations Specialist

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

A committed professional in whichever field. Flexible in learning different types of business and operations thus making me a jack-of-all-trades. Result-driven Customer Support with 2+ years of experience supporting US-based companies with inbound, outbound and chat support. Also have 5+ years of experience supporting background checking Canada-based company with email management and outbound support.. Proficient in Google Workspace, Slack, Teams, and AI tools including ChatGPT for workflow automation. Consistently maintained Inbox Zero handling 200+ daily emails. Known for proactive communication, attention to detail, and skills that need to be sturdy support.

Skills & Experience

Skills

Account Executive > Microsoft 365 2-5 Years

ChatGPT Less than 6 Months

Notion 1-2 Years

Reference Checking 2-5 Years

- Customer Service 5-10 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years

Project Management > Asana > Monday > Trello 1-2 Years

Email Communication 5-10 Years

Basic Graphic Design>Canva 1-2 Years

Google Workspace 2-5 Years

- Zoom 2-5 Years

Human Resources > HR Management > Administrative Works > Operations Management 2-5 Years

Experience highlights

Operations/Verifications Specialist

Sterling – A First Advantage Company · August/2021 – Present

Conducted background checks including employment, education, and credential verification for Canadian applicants. Verified information through direct contact with organizations and cross-checked candidate claims.

Operations Customer Service Representative II

Telus International Philippines · July/2020 – Present

Handled international logistics account. Assisted customers locating packages and reported missing/misdelivered items. Provided delivery notification support and recommended services based on customer needs.

Customer Service Representative

Task US Inc. · June/2019 – Present

Handled international food delivery and financial accounts via multiple channels. Resolved orders, delivery tracking, payments, fraud alerts, and loan closing documentation with exceptional customer service.

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