Systems Engineer | MSP Support Specialist | Microsoft 365 Administrator

Verified

$15/hr

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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven IT Systems Engineer with 15+ years of experience spanning MSP operations, technical support, infrastructure administration, cybersecurity, and service delivery. Experienced in administering Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, Sophos Firewalls, Datto RMM, IT Glue, 3CX VoIP, Veeam Backup & Replication, and Datto BCDR solutions. Proven ability to provide Tier 1–3 technical support, manage multi-tenant environments, implement security controls, and deliver exceptional customer service in fast-paced MSP settings.

Skills & Experience

Skills

Microsoft Entra ID (Azure AD) 5-10 Years

Microsoft 365 Administration 5-10 Years

Experience highlights

Systems Engineer

QBIT IT SOLUTIONS · March/2024 – Present

• Administer Microsoft 365 tenant environments including Exchange Online, Teams, SharePoint Online, OneDrive, licensing, and user lifecycle management.
• Manage Microsoft Entra ID (Azure AD) and Active Directory environments including access controls and identity management.
• Configure and maintain Sophos Firewalls, VPNs, web filtering, and threat protection.
• Administer 3CX VoIP environments including SBCs, call routing, and troubleshooting.
• Utilize Datto RMM and IT Glue for proactive suppo

IT Security Officer

ABA GLOBAL PHILIPPINES (COEXSTAR) · March/2022 – Present

• Implemented Information Risk Management and RCSA initiatives.
• Developed and improved IT security policies and procedures.
• Conducted vulnerability management and remediation activities.
• Supported business continuity and disaster recovery planning.
• Assisted with audits, risk assessments, and vendor management.

Service Desk / Software Support Engineer

TATA CONSULTANCY SERVICES · September/2015 – Present

• Provided infrastructure and application support for healthcare and banking clients.
• Administered password resets and account management activities.
• Managed incidents and requests using ServiceNow and Jira.
• Supported SCCM deployments and software troubleshooting.
• Developed scripts to automate Active Directory tasks.

Desktop Support / Helpdesk / Technical Support

ALORICA · January/1990 – Present

• Provided desktop, helpdesk, and technical support in enterprise environments.
• Troubleshot hardware, software, network, and printer issues.
• Monitored systems using Nagios and SolarWinds.
• Supported D-Link networking products and SOHO environments.

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