Skills
Office and Administration > Operation Management
6 Months to 1 Year
Office and Administration > Data Entry, Attention to detail, Time Management, Customer service, Email Management,Managing Facebook Groups And Pages
2-5 Years
Customer Support > Ecommerce > Shopify
Less than 6 Months
Business Operations Management
2-5 Years
Customer Support > Social Media Managerout
2-5 Years
Experience highlights
Instagram Growth & Content Manager
Vierra Studios
·
July/2023
–
Present
Responsible for managing Instagram content and coordinating directly with the CEO to align brand vision and strategy. Handled caption writing for daily posts, edited videos for IG content, and supervised Instagram managers to ensure consistent and timely posting. Helped maintain a clear and engaging brand voice while supporting the team in growing and scaling the account.
Operations Manager | Customer Service Manager
Stack Brands
·
August/2023
–
/
Oversee daily backend operations to ensure everything runs smoothly from customer support to supplier coordination. I make sure CS reps follow updated SOPs and macros, handle refunds accurately, perform regular data entry, and follow up with suppliers. I also maintain clean, up-to-date sheets to ensure all information is correct and actionable.
Public Information Assistant Public Information Assistant
Vintara Global
·
April/2020
–
Present
Assisted in creating and managing online accounts for clients.
Performed data entry tasks and ensured all records were accurate and organized.
Learned how to effectively respond to inquiries regarding contributions, salary loans, maternity leave applications, retirement, death claims, and other client benefits.
Supported the coordination of employee training programs and engagement activities.
Maintained organized documentation and helped streamline internal processes for better efficiency.
