Skills
Customer Support
5-10 Years
BPO- customer service representative, Team Leader and Subject Matter Expert
5-10 Years
Subject Matter Expert
1-2 Years
Experience highlights
CUSTOMER SERVICE ASSOCIATE
Accenture Inc.
·
September/2021
–
/
Experienced customer service professional with a strong background in recruitment, chat support, and energy advisory. Recognized as an awardee and trusted as an Intern Team Lead and Subject Matter Expert, I have led teams, facilitated knowledge transfer, and resolved complex inquiries with clear, empathetic communication. Skilled in collaboration, compliance, and process improvement, I consistently drive performance and deliver seamless customer experiences across diverse industries.
Customer Service Representative
Teletech Inc
·
July/2018
–
Present
Delivered exceptional customer service through chat and phone support, resolving issues and ensuring seamless experiences. Provided frontline financial support with professionalism and empathy, while ensuring accurate credit bureau reporting and compliance. Collaborated across teams to drive solutions, continuous improvement, and consistently high customer satisfaction.
