Skills
Customer Support > Email Support
1-2 Years
Customer Support > Phone Support > English Speaking
2-5 Years
Customer Support > Chat Support
6 Months to 1 Year
test
1-2 Years
Logistics Coordination
1-2 Years
~Data Entry
5-10 Years
- Customer Service
5-10 Years
Call
5-10 Years
Email Communication
10+ Years
Warehouse Operations
1-2 Years
Complaint resolution
10+ Years
Marketing > Order Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Cold Caller> Appointment Setter> Customer Support > Sales Support
2-5 Years
ESL Instruction / Language Teaching
1-2 Years
Experience highlights
Sales Fulfilment Support
Crylls Inc.
·
February/2024
–
Present
Streamlined end-to-end sales fulfillment process, partnered with warehouse and customer service teams to resolve logistics bottlenecks, managed delivery escalations.
Customer Service Representative
Crylls Inc.
·
June/2022
–
Present
Managed high volume inbound inquiries, evaluated complaints and authorized refunds/replacements, met response-time targets, executed outbound calls.
Customer Service Representative
Awesome OS
·
January/2020
–
Present
Managed inbound calls and emails for flower delivery company, resolved complaints, authorized refunds/replacements, diagnosed complex issues independently.
ESL Teacher
Seattle Effective Learning Center Inc.
·
June/2011
–
Present
Delivered ESL instruction to non-native English speakers, designed lessons for TOEIC/TOEFL exam prep, assessed learner gaps and customized test-taking techniques.
Customer Care Associate
Cyber City Teleservices Phils.
·
November/2006
–
Present
Managed order placement for US catalog retailers, diagnosed customer service inquiries, acted as product expert to guide purchasers through buying journey.
