Skills
High Work Ethics
5-10 Years
Coaching
5-10 Years
Leadership
5-10 Years
Communication Skills
5-10 Years
Problem solving
5-10 Years
Critical Thinking
5-10 Years
Google Suite
5-10 Years
Process improvement
5-10 Years
Data Analysis
5-10 Years
Root cause analysis
5-10 Years
People Development
5-10 Years
Experience highlights
Senior Technical Support Lead
TELUS International Philippines
·
July/2015
–
Present
Manages and oversees the activities of a team of Technical Support Specialists, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance in order for metrics to be
improved on, attained, or exceeded. Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving).
Sales Executive
Philippine Long Distance Company
·
October/2014
–
Present
House-to-house selling of PLDT's products and services in Western Batangas. I also answer customers billing inquiries and disputes and provide after-sales support face-to-face and over the phone. I also do basic remote troubleshooting of internet broadband , home phone and security cameras connectivity issues.
