Executive & Administrative Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Your calendar is full. Your inbox keeps growing. Important tasks need follow-up, and small details can quickly become distractions.
That’s where I can help.
I’m a freelance Executive Assistant specializing in calendar, email, task, and project management. I help executives stay organized, keep priorities moving, and create more space to focus on the work that matters most.
I bring 6+ years of customer service experience supporting customers through phone, email, and chat, including experience in travel, hotel support, order and trip concerns, complaints, refunds, and time-sensitive issues.
I also have experience with scheduling appointments and meetings, coordinating tasks, maintaining records, preparing reports, and supporting day-to-day administrative work.
My approach is simple: stay organized, communicate clearly, pay attention to details, and follow through.
If you need reliable support with your calendar, inbox, tasks, or day-to-day coordination, let’s connect.

Skills & Experience

Skills

PowerPoint 2-5 Years

ChatGPT Less than 6 Months

E-commerce Order Fulfillment > Order Entry > Order Processing 2-5 Years

- Customer Service 5-10 Years

Cost Estimate > Microsoft Excel 5-10 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years

Microsoft Outlook 5-10 Years

CRM > Salesforce 1-2 Years

Personal Assistance: Travel booking, appointment scheduling, and other personal tasks to keep you organized. 2-5 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Microsoft Teams 2-5 Years

Google Workspace 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 5-10 Years

- Zoom 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 6 Months to 1 Year

Experience highlights

Customer Support Teammate

TaskUs · November/2023 – Present

Resolved 60-100 time-sensitive order and trip requests daily via phone, chat, and email. Protected sensitive customer information. Used Salesforce, Slack, and Zoom for coordination.

Client Experience Specialist

SHEIN · February/2023 – Present

Resolved 150-250 customer emails daily in Zendesk. Tracked orders, processed refunds, and provided professional delivery updates.

Delivery Rider

Lalamove · October/2021 – Present

Planned routes using Google Maps and Waze for time-sensitive deliveries. Updated customers on delivery status and recorded payments accurately.

Travel Associate

IGT Solutions · October/2019 – Present

Processed 60-80 hotel bookings daily with 4.8/5 CSAT. Coordinated with hotel partners via Outlook, Teams, and Zoom. Prepared KPI reports in Excel.

Aircon Technician

VA Industrial · June/2018 – Present

Maintained, repaired, and cleaned air conditioning units for San Miguel Corporation. Troubleshot faults on site.

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