Virtual Assistant

Verified

$3/hr

Message Bookmark

Outline

Looking for Full-Time work (50 hours/day) at $3/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Adaptable and detail-oriented VA with Exp in customer support, appointment setting, lead generation, data entry and project management

Skills & Experience

Skills

Customer Support & Communication 5-10 Years

Technical & Software Skills 2-5 Years

Industry-Specific Knowledge 5-10 Years

Administrative & Virtual Assistance 2-5 Years

E-commerce & Order Processing 1-2 Years

Sales & Appointment Setting 2-5 Years

Experience highlights

Appointment Setter / Sales

ADL Ortho Solutions · May/2024 – Present

Offer pain relief solutions and health support
Medical Equipment & Pain Relief Specialist
Assist patients in need of supportive braces and CGM systems by pre-qualifying leads
Verifying insurance (Medicare Part B & Medicaid), and completing medical intake charts for doctor assessment.
Ensuring accuracy in insurance verification and
coordinating fast-track treatment, with medication delivery within 24hrs
Streamline billing and invoice processing, optimizing claim approvals and reducing delays.

Technical Support and Customer Service

QWEST BPO Inc. · September/2022 – Present

Installation guidance, remote diagnostics
user support via phone, email, and chat.
Troubleshooting connectivity and hardware issues to optimize charger
performance.
Reduction in escalations through effective problem-solving and clear technical communication.
Troubleshoot and resolve issues while documenting all steps in the CRM,
Utilize remote diagnostics for real-time assessments
Escalate unresolved cases to engineering or warranty
provide preventive tips, resources, and follow-ups.

Real Estate Lead Generation

American Home Buyers · November/2020 – Present

Generated qualified leads per week
Maintaining a appointment conversion rate through targeted prospecting
Cold calling
Lead nurturing strategies
Engaging potential clients and identifying their real estate needs
Ensured that only high-intent prospects were forwarded to sales agents
Ability to build rapport and communicate effectively

Virtual Assistant - Agency Staffing

Horizon Pacific · November/2020 – Present

Prospecting & Lead Generation – Reached out to healthcare facilities to identify staffing needs.
Candidate Screening – Conducted initial interviews and verified credentials.
Onboarding & Compliance – Managed the hiring process, ensuring document completion.
Scheduling & Coordination – Oversaw 24/7 staff scheduling for full facility coverage.
CRM & Database Management – Maintained applicant tracking system and updated records.
Administrative Support – Managed emails, calls, and document

Technical Support and Customer Service

Teletech Philippines – Best Buy Campaign · October/2019 – Present

Tech Support – Resolved hardware, software, and accessory issues.
Sales Assistance – Guided customers in choosing tech products.
Payment Processing – Handled secure transactions efficiently.
Customer Satisfaction – Provided personalized solutions for better service.

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