Skills
Office and Administration > Google Suite
5-10 Years
Project Management > Notion
2-5 Years
Chat/Email Support
2-5 Years
Slack
10+ Years
Office and Administration > Microsoft 365, Outlook, Excel, Word, Project, PowerPoint, Teams
10+ Years
Design > Graphic Design > Canva
1-2 Years
Assembly
1-2 Years
Accounting > Quickbooks
6 Months to 1 Year
Experience highlights
Executive Assistant
Athena
·
November/2024
–
/
Streamlined executive operations through advanced workflow management, system building, and high-volume communication support. Oversaw end-to-end podcast production for 20+ episodes annually with a 100% on-time release rate. Optimized lead-generation workflows using Clay and Apollo, contributing 5,000+ qualified leads. Built Notion-based project tracking systems that reduced missed tasks by 25% and improved team accountability.
Technical Support
Virtua Outsourcing Solutions
·
March/2023
–
Present
As a Technical Support Specialist for Compass, I provided daily assistance to customers by addressing inquiries and resolving platform-related issues through phone, email, and chat, handling an average of 30 cases per day. I consistently maintained an 80% one-touch resolution rate by diagnosing and resolving problems quickly and accurately. I troubleshot technical concerns, followed established escalation procedures for complex cases.
Construction Coordinator
Padsplit
·
November/2021
–
Present
At PadSplit, I managed end-to-end coordination for renovation projects by sourcing vendors, scheduling work, processing invoices, and maintaining accurate financial and project documentation. I oversaw approximately 20 simultaneous renovation projects, ensuring smooth collaboration between vendors, internal teams, and project stakeholders. I published financial reports, tracked vendor payments, and maintained detailed project trackers to support timely updates and informed decision-making.
Customer Solutions Manager
iQOR
·
March/2019
–
Present
Customer Solutions Manager (January 2021–November 2021)
As Customer Solutions Manager, I served as the program’s compliance officer, ensuring performance targets were met while strictly adhering to operational processes that carried financial impact for the business. I produced daily, weekly, and monthly performance and compliance reports used to identify revenue leaks, analyze behavioral trends, and highlight improvement opportunities.
Team Leader
Concentrix (formerly Convergys)
·
June/2014
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Present
At Concentrix, I served as a Team Leader responsible for driving performance, coaching agents, and ensuring consistent delivery of high-quality customer support. I led a group of Subject Matter Experts and created a structured process for identifying, recruiting, and training SMEs to support operational excellence. In this role, I monitored team metrics, facilitated regular coaching sessions, managed escalations, and collaborated with quality, training, and operations teams to improve processes.
