Skills
Documents Processing Agent
5-10 Years
Experience highlights
Senior Agent
IQOR (acct-Capital One Auto Finance)
·
November/2017
–
Present
• Processed and managed GAP claim requests received via email with accuracy and efficiency.
• Performed data entry tasks and updated customer records using client-provided CRM tools.
• Coordinated with internal teams to resolve discrepancies and deliver timely claim resolutions.
• Consistently met performance metrics in productivity, accuracy, and turnaround time.
• Completed professional journey with IQOR in August 2025, gaining strong experience in back-office support.