As an experienced Social Media Manager, Chat Support Specialist, and Email Manager with a proven track record of managing customer interactions and brand communications across multiple digital platforms. Skilled in creating engaging social media content, responding to customer inquiries, handling email correspondence, and delivering exceptional customer support. Proficient in managing and optimizing platforms such as Instagram, Facebook, TikTok, LinkedIn, X (Twitter), Zendesk, Freshdesk, Intercom, Gmail, Outlook, and Live Chat systems. Strong communication, organization, and problem-solving abilities with a focus on enhancing customer satisfaction, increasing engagement, and supporting business growth through effective digital communication strategies.
