Skills
Guest Communication & Support
5-10 Years
Customer Support > Active Listening
Less than 6 Months
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
Less than 6 Months
MS Office & Google Workspace
1-2 Years
Research and Data Management
Less than 6 Months
Basic Social Media Management
Less than 6 Months
Office and Administration > Administrative Support; Email Management, Calendar Management, Data Entry,
2-5 Years
Experience highlights
Telemarketer (Project-based)
Hospice Alliance network
·
March/2024
–
Present
Handled outbound calls to potential clients and partner facilities, introducing staffing services and building professional connections. Maintained accurate call records, followed up on leads, and supported recruitment efforts by coordinating with the internal team to meet project goals.
Cold caller
Quality Patriot Cleaning
·
April/2024
–
Present
Conducted outbound calls to prospective clients, introduced cleaning services, and built rapport to generate leads. Scheduled appointments, documented call outcomes, and provided detailed feedback to the sales team to support client acquisition and business growth.
Branch Manager
Imprint printing services
·
October/2023
–
Present
Oversaw daily branch operations, staff coordination, and client relations to ensure smooth workflow and service quality. Managed orders, handled product launches and social media promotions, and maintained strong client connections through consistent communication and attention to detail.
Reservation Agent
Villa del rey and Hotel
·
December/2017
–
Present
Efficiently managed guest bookings, inquiries, and special requests while ensuring accuracy and excellent service. Provided detailed information on rates and amenities, coordinated with departments for smooth operations, and maintained organized reservation records with professionalism and care.
Hotel Receptionist
Villa del rey and Hotel
·
February/2015
–
Present
Ensured smooth guest arrivals and departures while providing a welcoming and professional atmosphere. Handled reservations, coordinated with housekeeping and other departments, and managed guest inquiries both in person and through calls. Maintained accurate guest records and billing details, ensuring confidentiality and efficiency. Built strong client rapport through attentive service, helping maintain the hotel’s reputation for quality and reliability.
