Skills
Customer Service Representative
2-5 Years
2-5 Years
CRM management
2-5 Years
- Customer Service
2-5 Years
Cost Estimate > Microsoft Excel
1-2 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Records Management
2-5 Years
CRM > Salesforce
1-2 Years
Escalation Management
1-2 Years
Basic Graphic Design>Canva
Less than 6 Months
Google Workspace
1-2 Years
Task & Time Management
2-5 Years
Adobe Photoshop
Less than 6 Months
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Design > Canva Graphic Design > Video Editing
Less than 6 Months
Experience highlights
Data Entry Specialist / Video Editor
Freelance
·
November/2025
–
/
Performed accurate data entry and verification across spreadsheets and databases. Edited digital content per client specifications. Managed multiple projects independently with strong attention to detail and quality standards.
Phone Interviewer / Data Entry Specialist
Dynata Global
·
May/2025
–
Present
Conducted 80-100 outbound calls per shift managing high-volume communication. Maintained near-100% data accuracy recording and processing survey information. Followed established quality-control procedures.
Customer Service Representative / Fraud Analyst
Vintazk Outsourcing
·
April/2023
–
Present
Handled 50+ customer interactions daily with professional communication. Maintained 98%+ CRM accuracy. Performed data review to identify fraudulent activities and support risk-mitigation. Managed escalations with documentation.
Customer Service Representative / Supervisor
Bill Gosling Outsourcing
·
May/2022
–
Present
Managed customer escalation cases supporting timely resolution through effective communication and documentation. Coached team members on productivity and service quality. Recognized as top-performing agent.
