Patient Care Coordinator, Member Services Associate, Senior Process Executive

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

* Patient Scheduling & Appointment Coordination
* Insurance Verification & Benefits Explanation
* Medical Records & Documentation (EMR/EHR)
* Prior Authorization & Referrals -
* Remote tools: Zoom, Slack, Google Workspace
* HIPAA Compliance & Data Privacy
* Inbound & Outbound Patient Calls
* CRM & Healthcare Systems such as AthenaHealthcare, SalesForce and Zendesk
* Care Coordination & Follow-ups - triage team and specialists/ PCP or FM
* Multichannel Support (Phone, Email, Chat) such as or Five9
* Administrative & Virtual Assistance

Skills & Experience

Skills

Healthcare Support 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 10+ Years

Customer Relationship Management (CRM) Multi-channel Support (Chat/Voice) 10+ Years

Medical Administration, Patient Scheduling, Appointment Management, Medical Records Management, HIPAA Compliance, Patient Communication, Customer Service, Telehealth Support, Electronic Health Record (EHR) Systems, CRM Tools, Billing & Insurance Verification, Data Entry, Email & Phone Support, Report Preparation, Multitasking, Problem Solving, Attention to Detail, Documentation Accuracy, Workflow Coordination, Confidentiality Management, Technical Support (for patient portals and healthcare software), Time Management 2-5 Years

Inbound & Outbound Call Handling 10+ Years

• Technical Troubleshooting 2-5 Years

Communication 10+ Years

Process improvement 10+ Years

Compliance 10+ Years

Customer Satisfaction 10+ Years

CRM Systems 10+ Years

Escalation Management 10+ Years

Customer service > Sales Representative > Customer Support 5-10 Years

• Time Management 10+ Years

Google Workspace 5-10 Years

Experience highlights

Senior Process Executive

Infosys BPM · April/2025 – Present

Managed high-volume inbound and outbound customer interactions for credit card accounts, billing, disputes, and fraud reporting. Delivered accurate, customer-focused resolutions while maintaining data privacy and security compliance. Supported account updates, card activation, and transaction inquiries.

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