Quality Analyst | Sales Support Specialist

Currently, I’m working at Ingram Micro as a Sales Specialist, and this role has really expanded my exposure to business-to-business (B2B) operations and the world of IT distribution. On the surface, it’s about managing orders—but in practice, it involves a lot more coordination and precision.

I handle the full process of entering customer orders, working on special pricing, doing both presales and post-sales tasks and collaborating with internal teams and external clients

I joined TaskUs and my highlight there was being a Quality Analyst, working with Uber’s customer experience teams across the U.S., Australia/New Zealand, and the U.K.. This was a different kind of role, but one that I really enjoyed because it combined analysis with coaching and team development.

In this position, I was responsible for conducting regular quality audits on customer interactions, helping ensure that the service being delivered was aligned with Uber’s standards and expectations.