General Virtual Assistant

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

High School Diploma

English proficiency Fluent

Professional Summary

Having over four years of experience in the BPO field, I am a determined, self-driven, dependable, responsible, and diligent individual.

Skills & Experience

Skills

Customer Support > Ecommerce > Amazon? 1-2 Years

Office and Administration > Data Entry 6 Months to 1 Year

Customer Support > Chat Support 6 Months to 1 Year

Office and Administration > Quality Assurance 6 Months to 1 Year

Experience highlights

Quality Assurance Analyst

OfficePartners360 INC. · January/2023 – Present

- Auditing 2 interactions per agent for 2–4 teams consisting of 15–24 agents per week (voice, chat, and Email)
- Provides reports regarding weekly scores, opportunities, escalations, critical callouts, action plans, and recognitions for each team.
- Doing floor walks to support agents taking interactions, coaching, and refresher sessions for agents.
- Attend training sessions, quality meetings, and client meetings to ensure collaborations, crucial updates,

CUSTOMER SERVICE REPRESENTATIVE

VXI Global Solutions, Inc. · December/2023 – Present

Chat support for customers of an e-commerce store.

Data Analyst

OfficePartners360 INC. · May/2022 – Present

-Back office support for Wayfair UK.
-Responsible for encoding the product details that are given by the suppliers before they are posted on websites.
-Scraping details from the website if the supplier was able to provide the website and the data given is incomplete.
-Send emails to the seller for the missing information that is unobtainable in both their shared files and website.

Quality Assurance Apprentice

Concentrix-Synnex Inc. · December/2021 – Present

- Doing regular audits for the assigned team weekly.
- Auditing weekly outliers for certain KPIs.
- Creating reports with the scores and escalations we need to file.
- Collaborating with the Team Leads with regards to the team's weekly performance and creating action plans.

Customer Service Representative

Concentrix-Synnex Inc. · August/2020 – Present

-Responsible for taking inbound customer service calls for Voice and Chat.
-Handled both Amazon US and Amazon CA.
-Sending emails to customers.

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