E-Commerce Customer Support Specialist | Non-Voice Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Basic

Professional Summary

E-Commerce Customer Support Specialist with experience in non-voice customer service, supporting multiple Shopify and Amazon brands. Skilled in handling customer inquiries, orders, shipping concerns, refunds, subscriptions, billing, and chargebacks using platforms such as Freshdesk, Zendesk, Shopify, Recharge, Loop, and Richpanel. Detail-oriented, adaptable, and experienced in working with international customers while following brand-specific SOPs.

Skills & Experience

Skills

SOP Compliance 6 Months to 1 Year

Written Communication 6 Months to 1 Year

Freshdesk 6 Months to 1 Year

Amazon Seller Central 6 Months to 1 Year

Customer service > Sales Representative > Customer Support 6 Months to 1 Year

Marketing > Order Management 6 Months to 1 Year

Customer Support > Chat Support> Email Support> Shopify>Zendesk 6 Months to 1 Year

Customer Support » Email Support 6 Months to 1 Year

Customer Service > Gorgias > Shopify 6 Months to 1 Year

Experience highlights

Marine Engineer

International Merchant Vessels · January/2016 – Present

Operated, maintained, and troubleshot marine engines and engineering systems. Performed preventive maintenance, inspections, repairs, and technical troubleshooting. Maintained accurate technical records and operational documentation. Followed strict procedures and international maritime regulations.

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