Customer Service Specialist| Graphic Designer

Verified

$7/hr

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Outline

Looking for Part-Time work (5 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Hi! I’m Alvin from Cebu, Philippines. I have over 7 years of experience in customer service, handling accounts in telco (Xfinity), travel (AMEX), solar, and finance (Synchrony). I specialize in providing chat, email, and phone support that’s fast, friendly, and solution-focused.

Aside from support, I’m also a skilled graphic designer. I create logos, banners, flyers, books, magazines, and social media content using Canva and Adobe tools (Photoshop, Illustrator, InDesign). I focus on clean, professional designs that match each client’s branding and message — whether for print or digital use.

If you’re looking for someone dependable and creative, who can handle both support and design tasks — I’m ready to help.

Skills & Experience

Skills

Customer Support 5-10 Years

Design > Graphic Design 2-5 Years

Experience highlights

Customer Service Representative

Teleperformance · February/2022 – Present

Assisted clients with booking flights, hotels, and travel packages. Handled itinerary changes, cancellations, and travel-related inquiries. Provided excellent customer service while working with partners like AMEX to ensure smooth and personalized travel experiences.

Customer Service Representative

Synchrony Global Financial · December/2022 – /

Handled customer inquiries related to credit card accounts, including billing, payments, disputes, and account updates. Provided accurate information, resolved issues efficiently, and ensured compliance with financial regulations while delivering excellent customer service.

Graphic Designer

Freelancer · January/2022 – /

I create clean and professional designs for both print and digital use, including logos, banners, flyers, books, magazines, and social media content. I use Canva and Adobe tools (Photoshop, Illustrator, InDesign) to bring creative ideas to life and ensure every design aligns with the brand’s message.

Customer service representative

Zee4 Connext Outsourcing Services · January/2018 – Present

As an Appointment Setter for a solar panel company, I contacted potential customers, introduced our solar products, and scheduled appointments for consultations. I handled outbound calls, followed scripts, qualified leads, and ensured accurate data entry. My role focused on generating interest, overcoming objections, and setting up meetings for the sales team to close deals.

Customer Service Representative

Concentrix · August/2018 – Present

Provided customer support for a telecom company, assisting with billing inquiries, technical issues, account updates, and service troubleshooting. Handled high-volume calls and chats while ensuring customer satisfaction and meeting performance targets.

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