E-commerce Operations Assistant and Customer Service Specialist | Shopify & Amazon

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Hi, I’m Angelica — a Shopify Ecommerce Operations & Customer Experience Specialist with 7+ years of professional customer service experience and 4 years supporting ecommerce businesses. I help Store owners manage their daily operations, streamline order fulfillment, and maintain excellent customer satisfaction across email, chat and phone support.

Shopify & Ecommerce Support Expertise:

✔Shopify Customer Support
✔Shopify Order Management
✔Order Processing
✔Email Support
✔Live Chat Support
✔Phone Support
✔Ecommerce Virtual Assistant
✔Shopify Admin
✔Refund & Returns Handling
✔Dispute & Chargeback Management
✔Fraud Review
✔Order Fulfillment
✔Tracking & Shipment Support
✔Product Listing (Basic)
✔Data Entry
✔CRM Management
✔Multichannel Support
✔Customer Retention
✔Escalation Handling

If you're looking for someone who can handle your customer support independently, manage orders accurately, and represent your brand with confidence — I can help.

Skills & Experience

Skills

Customer Support 5-10 Years

Shopify 2-5 Years

Order Management 2-5 Years

Ecommerce Support 2-5 Years

Experience highlights

Financial Specialist - Fraud and Dispute | Escalation Support

iQor · May/2022 – Present

I specialize in fraud prevention and dispute resolution within financial services environments. I’ve handled cardholder inquiries, unauthorized transactions, temporary credit investigations, and chargeback cases while ensuring compliance with company and banking policies. My role involves analyzing transaction patterns, validating fraud claims, reviewing merchant disputes, and ensuring proper case documentation in line with compliance standards.

E-commerce Customer Service Representative | Subject Matter Expert (SME)

Alorica · October/2018 – Present

I’ve managed high volumes of inquiries related to order tracking, delivery delays, refunds, returns, exchanges, cancellations, and payment issues across phone, email, and chat while maintaining top performance metrics and quality standards. Beyond frontline support, I acted as a Subject Matter Expert, providing real-time guidance to agents, resolving escalations, conducting process clarifications, and supporting leadership with performance and compliance initiatives.

Sales Representative | Cold Caller

CCS4U · June/2017 – Present

I specialize in in outbound cold calling, lead qualification, and appointment setting. I’ve engaged prospects through phone calls, followed structured scripts, and handled objections confidently while keeping conversations natural and professional.
I bring a consultative approach to cold calling — focusing on listening, identifying pain points, and creating meaningful conversations rather than scripted pitches.

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