Skills
Communication
2-5 Years
Software testing
2-5 Years
Test Case Creation
2-5 Years
Regression Testing
2-5 Years
AEM Sites
2-5 Years
Adobe Experience Manager
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Teacher
1-2 Years
JIRA
1-2 Years
Confluence
2-5 Years
Gitlab
1-2 Years
Azure DevOps
1-2 Years
Playwright
Less than 6 Months
Experience highlights
Software Engineer - AEM Forms Developer & QA
Accenture Inc.
·
June/2022
–
Present
Migrated classic PDF forms to adaptive forms using AEM. Designed XML schemas, performed Java scripting, and conducted regression/smoke testing. Collaborated with stakeholders and facilitated resource upskilling.
Process Executive
Cognizant Technology Solutions Philippines, Inc.
·
February/2022
–
Present
Handled inbound calls for credit card inquiries, billing issues, and disputes. Resolved customer complaints, processed card applications, and verified customer identity per security protocols.
Process Associate
Genpact Services LLC
·
September/2020
–
Present
Assisted customers with food order placement, modification, and cancellation. Resolved delivery and payment issues, coordinated with restaurant partners for timely order fulfillment.
Teacher
Mother Theresa Colegio de Zambales
·
June/2019
–
Present
Planned curriculum and lessons, facilitated classroom discussions, organized community outreach. Administered assessments, maintained parent communication, adapted teaching strategies for diverse learners.
