Technical support and business sales professional with 3 years of experience troubleshooting hardware, software, and
connectivity issues for corporate accounts. Strong knowledge of Windows, macOS, and Microsoft 365 applications, with a good
understanding of networking basics. Skilled in conflict resolution, customer relationship management, and clear verbal and
written communication, with hands-on experience using CRM platforms and ticketing systems to track and resolve client needs.
Recognized for strong problem-solving skills and a calm, patient approach that keeps customer satisfaction high even under
pressure.