Skills
Office and Administration > Data Management
2-5 Years
Customer Support , sales, appointment setting
2-5 Years
Excellent communication skills, ability to work on own initiative, confident in dealing with public. ,
2-5 Years
Inbound/Outbound Sales
1-2 Years
Experience highlights
General VA with Customer Service
Upwork
·
June/2024
–
Present
• Handling Customer Service
• Providing customer support in identifying and
assessing customers' needs to achieve
satisfaction via email, chat/text, or phone
calls.
• Respond to inquiries and help SpotHero
customers, addressing various concerns,
resolving complaints, managing customer
feedback and ensuring a seamless parking
experience.
• Communicating fluently in written and verbal
English with customers and team members
• Request towing illegally parked vehicles to our
partnered towin
Independent Consultant
HealthyBos
·
August/2021
–
Present
Obtain and review necessary documents for insurance
processing and reauthorization, including chat notes,
prescriptions (Rx), and Certificates of Medical Necessity
(CMNs).
• Verification: Ensure all documents are valid and complete.
Communication
• Contact patients and doctors' offices to request missing or
additional information.
• Appointment Setting: Coordinate and schedule appointments
for patients as needed to facilitate the process.
• Follow-Up: Maintain regular follow-ups to ensure