WordPress Developer + SEO | Marketing | Technical Support | SaaS Support

Verified

$7/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi, I’m Dane! I’ve been working remotely since 2016, with most of my experience around WordPress, SEO, and Technical/SaaS Support. My work usually involves building and redesigning WordPress websites, maintaining them, improving their SEO, and troubleshooting when something isn’t working properly.
Part of my support background comes from Automattic, where I worked as a Happiness Engineer supporting contactinfohi users, and later from Kadence WP as a Technical Support Engineer. Those roles involved helping customers, investigating technical issues, reproducing bugs, and working with developers when needed.
My experience also extends to digital marketing. At a B2B marketing agency, my work included email marketing, landing pages, LinkedIn outreach, and marketing automation.
On the WordPress side, I’ve worked with Kadence, Breakdance, Elementor, Gutenberg, WooCommerce, and WPBakery, along with local/on-page SEO, Rank Math, Yoast, GA4, GSC, Semrush, Cloudways, and domains/DNS.

Skills & Experience

Skills

SEO > On-Page 5-10 Years

Technical support 5-10 Years

WordPress 5-10 Years

WordPress & WooCommerce 5-10 Years

Digital Marketing 2-5 Years

Experience highlights

Support Account Manager

ITW Consulting · November/2024 – Present

Oversaw support ticket queue, triaged incoming requests, assigned tickets by priority. Served as primary liaison between clients and technical teams. Coordinated between technical, design, and support teams. Generated monthly reports on completed work.

Marketing Coordinator

Mogrify Ltd. · May/2023 – Present

Wrote and designed social media content for Facebook, Instagram, LinkedIn, Google Business Profile, X. Built and optimized landing pages using Go High Level, Mailchimp, Constant Contact. Created automated email workflows and lead pipelines.

WordPress Technical Support Engineer

LevelUp · April/2022 – Present

Helped customers with WordPress issues by logging into websites, inspecting Developer Tools, diagnosing and offering solutions. Wrote detailed bug reports for developer escalation and clear responses via email and chat.

Happiness Engineer

Automattic Inc. · September/2020 – Present

Analyzed and resolved WordPress issues including bugs, account, and billing via tickets and live chats. Handled multiple simultaneous chats. Educated technical and non-technical users about WordPress features and usage.

Customer Support Specialist

Concentrix · September/2012 – Present

Assisted customers across finance, healthcare, telecommunications, satellite services. Resolved billing, account, technical issues, and product questions. Achieved satisfaction targets in high-volume environment. Generated SEO reports using SEMrush.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In