Skills
Customer Support
5-10 Years
Customer Support > Sales Support
5-10 Years
Back office data entry
2-5 Years
Call Center Operations Management
2-5 Years
Experience highlights
Team Manager
Intelogix
·
January/2022
–
/
In charge of managing a group of agents to make sure they fulfill performance targets and deliver first-rate customer care. Managing the team and keeping an eye on daily, weekly, and monthly performance are important duties. Organize team meetings and coaching sessions to discuss and assess client updates, set goals, and respond to comments and issues. To produce and show metrics and find areas for improvement, use report and analysis. Organize coverage schedules. carries out policies and proced
Account Representative
Intelogix
·
January/2022
–
Present
Managing operational and administrative duties in the background to guarantee a business runs smoothly without direct contact. Data processing to ensure correct input and confirm data updates in several systems are important duties. The preparation and organization of records is the main emphasis of documentation management. Real-time reporting ensures timely data generation and compilation. Based on the information provided, quality assurance is used to ensure that processed data is accurate an
Customer Service | Sales Representative
BD BPO SOLUTIONS
·
June/2019
–
Present
Ability to answer questions, resolve problems, and guarantee a satisfying client experience while offering support and help over the phone. In order to achieve business objectives and uphold positive credibility with clients and customers, key tasks include customer engagement, prompt resolution, documentation and data entry, product expertise, and customer satisfaction. Responsible for endorsing business product and services to new and existing customers, this involves identifying prospects, e
