Skills
Customer Support
10+ Years
Customer Support > Technical Support
10+ Years
Experience highlights
Technical Support Representative
Trec Pacific Inc
·
June/2015
–
/
Assist clients with the installations of Alarm systems and panel boards.
Support with the troubleshooting of configuration of Alarm System, Responsible for monitoring Wireless/GPRS Fault.
Responsible for monitoring Wireless/GPRS Fault. Responsible for monitoring Central Stations 24/7 and providing alert messages to network engineers for UTC.
Technical Support Representative
Acquire Asia Pacific Inc.
·
May/2013
–
Present
Handles customer's issue with products and services that the company provided
In charge of performing basic troubleshooting steps, escalating complicated issues.
Handles other non-technical concerns such as billing, payment processing.