Skills
customer service representative
5-10 Years
Data Entry & Customer Support
Less than 6 Months
E-commerce Support (Shopify, Shopee, TikTok)
Less than 6 Months
Shopify Store Management & Product Listing
Less than 6 Months
Experience highlights
Customer Service Representative (Healthcare Account)
Teleperformance
·
October/2024
–
Present
Handled sensitive account and billing information with accuracy while documenting case records in CRM systems and consistently meeting performance metrics. Maintained professionalism and empathy in high-volume support environments.
Online Customer Support & Sales
Shopee & TikTok Platform
·
July/2023
–
Present
Managed product listings and promotions while responding to customer inquiries, refunds, and order tracking. Handled ads and engagement through social media, strengthening product visibility and maintaining a high standard of customer support.
Chat Support Representative
Concentrix
·
May/2023
–
Present
Provided account and technical support via live chat, ensuring accurate solutions while maintaining a professional tone and a timely response rate.
Customer Service & Technical Support Representative
Result Companies
·
April/2017
–
Present
Delivered billing and technical support through phone and email, handling escalations and guiding users with account setup and troubleshooting.
