Virtual Assistant

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

With 5+ years in operations, I excel in problem-solving, conflict resolution, and project management, leading teams and driving results.

Skills & Experience

Skills

Google Suite 5-10 Years

Microsoft Office 5-10 Years

Salesforce CRM 2-5 Years

Trello Less than 6 Months

Asana Less than 6 Months

Experience highlights

Operations Supervisor, Risk and Controls

Teleperformance · April/2022 – Present

• Supported three lines of business (LOBs) in managing customer-facing operations,
ensuring compliance and optimal service delivery.
• Led onboarding and offboarding processes, including training new hires on best practices
for customer service.
• Managed roster and seat mapping to ensure adequate coverage for customer service
operations, enhancing efficiency and response times.
• Reinforced the Code of Conduct, promoting a customer-first mentality across the team.

Program and Project Management Analyst

Accenture · May/2017 – Present

• Monitored monthly service level agreements (SLAs) and key performance indicators
(KPIs), ensuring high-quality service delivery.
• Coordinated and tracked absenteeism and overtime, ensuring adequate staffing for peak
service periods.
• Managed resource/capacity planning to ensure the customer service team had the
necessary support to meet client needs.
• Organized town halls and client visits, maintaining strong client relationships and
ensuring customer concerns were addressed promptly

Commercial Analyst

Accenture · October/2016 – Present

• Managed contract pricing and ensured profitability while meeting customer expectations.
• Handled both inbound and outbound customer calls, addressing inquiries and concerns
promptly.
• Ensured that contract terms were clear to customers, improving understanding and
minimizing issues related to service agreements.

Order Management

Accenture · May/2015 – Present

• Managed activations, cancellations, and account transfers, ensuring smooth transitions for
customers.
• Provided direct customer support via phone and email, effectively managing customer
expectations and resolving issues.

Data Entry Analyst

Accenture · April/2013 – Present

• Provided timely and accurate customer service via email, supporting Danish clients with
account activations, cancellations, and transfers.
• Resolved customer queries promptly, ensuring high levels of satisfaction with the service
provided.

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