Customer Service Representative

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Delivered outstanding customer support by assisting customers with cruise reservations, booking modifications, payment inquiries, travel documentation, and general account-related concerns. Guided customers throughout their booking journey, provided accurate information about products and services, and resolved inquiries efficiently through phone, chat, and email. Maintained high customer satisfaction by delivering personalized, timely, and solution-focused support.

Skills & Experience

Skills

2-5 Years

Attention to detail 2-5 Years

Customer Support > Chat Support >Technical Support 1-2 Years

Customer Experience Management 2-5 Years

Adaptability in Fast-Paced Environments 2-5 Years

Experience highlights

Cruise Vacation Agent

TDCX MY · January/2026 – Present

Supported guests with cruise reservations, booking modifications, payment inquiries, and travel documentation. Guided customers through booking journey and resolved inquiries via phone, chat, and email.

Senior Sales Consultant Specialist

TDCX MY · May/2024 – Present

Handled complex customer concerns and escalations for cruise bookings. Provided technical support for account issues, assisted with online check-in, and managed pre/post-cruise inquiries through phone, chat, and email.

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