Virtual Assistant

Verified

$5/hr

Message Bookmark

Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Hi, I’m Vincent Jay Ayson, a aspiring Virtual Assistant with over 3 years of experience in customer service.

Skills & Experience

Skills

Office and Administration > Data Entry > Encoding Less than 6 Months

BPO- customer service representative 2-5 Years

Experience highlights

Lead Generation & Data Research Assistant

Freelance / Subcontractor · April/2024 – Present

Conducted online research to identify businesses based on client requirements.
Compiled and maintained business databases using Google Sheets and Excel.
Researched and verified contact information for founders, CEOs, and key decision-makers.
Generated lead lists for cold-calling and outreach campaigns.
Organized lead distribution for cold callers to improve campaign efficiency.
Maintained accurate and up-to-date records through data verification.

Directory Assitant

Eteleconnect · September/2021 – Present

Assisted customers with directory-related inquiries.
Maintained accurate customer records and updated database information.
Resolved customer concerns through phone and Message Relay Service (MRS).
Provided phone numbers as per the customer’s request.
Assisted customers while maintaining accuracy and service quality standards.

Customer Service Representative

Concentrix · May/2019 – Present

Assisted customers with billing, account, and technical support concerns.
Resolved inquiries while maintaining high customer satisfaction standards.
Documented interactions accurately within company systems.
Escalated complex issues following company procedures.

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