Skills
Email & Chat-Based Customer Support
2-5 Years
Experience highlights
KYC Officer
Citibank
·
October/2024
–
/
As a KYC Analyst, I handled key tasks to help ensure that client information is accurate, complete, and compliant with both local rules and global banking standards, with the following responsibilities:
•
Led the renewal process for corporate banking clients, ensuring accurate review, verification, and documentation of customer information in compliance with internal policies and regulatory standards.
•
Conducted thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for existing
Customer Solutions Officer
Citibank
·
February/2020
–
Present
As a Customer Solutions Officer, I served as a frontline representative handling both Retail Banking and Credit Card concerns through live chat, email, and outbound calls for urgent cases. My role centered on delivering exceptional customer service, resolving issues efficiently, and implementing strategic solutions that supported business goals and enhanced customer experience with the following responsibilities:
Customer Support & Issue Resolution:
•
Managed real-time customer interactions prim
Electronic Equipment Assembvler
Hitachi
·
October/2015
–
Present
As an Electronic Equipment Assembler and Quality Control Specialist, I was responsible for ensuring the assembly and quality assurance of electronic products in alignment with Hitachi’s technical standards. My role required strong attention to detail, hands-on technical skills, and collaborative teamwork to maintain both product integrity and efficient workflow within a diverse production environment with the following responsibilities:
•
Assemble electronic components, chunks, and devices in co
